What services do you offer?

BodyMatters Australasia provides counselling and treatment for eating and dieting disorders, body image issues and problematic exercise. Our team consists of clinical psychologists, registered psychologists, dietitians, psychotherapists and low-cost counselling. 

Our team of experienced therapists deliver treatment that is industry leading and best practice. If you are suffering from disordered eating, want to improve your relationship with your food and/ or exercise, or are concerned about a loved one exhibiting any of these concerns, we can help you. We offer a range of customised services including counselling, support groups, and events.


What are the session fees?

Our session costs vary depending on the clinician that you choose to see. Please contact us at info@bodymatters.com.au for more information.

Do you offer telehealth support?

Currently, at BodyMatters, ⅓ of our clients already receive treatment via telehealth due to their rural or remote location. We provide services to clients all over Australia for eating, weight and body image concerns and as a practice utilise a secure software called Zoom to provide these services. We are confident that we can continue with treatment via Zoom during this health crisis. 

Telehealth is an option made more accessible by the Government offering Medicare rebates  for those living in rural areas within areas 4-7 of the Monash Modified Model online via video conferencing, however is now being used by a number of clients due to the convenience and accessibility of the platform, especially during this time of COVID-19 exposure. Zoom is essentially like Skype. Rebates are also available via private health insurance, depending on your provider and level of cover.


How do I know if I am in a telehealth eligible location?

Unfortunately Medicare rebates are generally not available via Zoom, however, due to COVID and the new legislation, rebates are now available for all telehealth appointments in Australia until December 2021. After this date, the exception is for people who live in rural areas. Specifically, people need to be living within areas 4-7 of the Monash Modified Model. More information is available here. 


How long are the temporary Medicare Telehealth Item Codes available for?

The Australian Government has recently extended the temporary Medicare Telehealth Item Codes up until December 2021. This enables clients to access Medicare rebates for telehealth services with a valid referral letter and Mental Health Care Plan or Eating Disorder Plan. We are expecting this to continue past December 2021 however this has not yet been formally announced by the Government.


How do I use zoom?

Your therapist will email you a link to the Zoom meeting. Click on this link from a laptop or ipad and it will automatically download and load Zoom on your device. Allow five minutes extra for the first time you sign on to ensure the program has downloaded correctly and to avoid any technical issues. A helpful instruction video can be viewed here.


What is the difference between an Eating Disorder Plan and Mental Health Care Plan?

A Mental Health Care Plan gives you access to Medicare rebates of up to 20 sessions per calendar year. After 6 sessions, you will require a review from your GP in order to access a further 4 sessions under your care plan. This will need to be reviewed after the 10th session and then again after the 16th session. View our flow chart here.

An Eating Disorder Plan gives you access to 40 psychological sessions and 20 dietetic sessions. After each 10 sessions you will require a review from the GP in order to access a further 10 sessions until 40 sessions have been reached. You are able to see if you are eligible for an Eating Disorder Plan through your GP. View our flowchart here.

Both plans will be lodged by your GP and we will require a copy of both the care plan and a referral letter stating that this has been processed. The rebates remain the same on both care plans, however, rebates may differ slightly depending on whether you see a clinical psychologist or one of our registered psychologists.


What resources are available whilst on the waiting list for a clinician? 

We understand that supporting a child with an eating disorder can be extremely challenging, particularly when you do not have guidance from therapists with knowledge about eating disorders. To help you navigate this extremely difficult time while you are on a waitlist, our team have created SupportWise, a series of self-paced online programs for you to complete at home.

SupportWise is a series of nine programs aimed to provide information about what an eating disorder is, the experience of someone suffering from an eating disorder, evidence-based treatment options, and practical ways to continue to support a loved one through their recovery. Individuals will also learn tips on how to manage their own emotions and expectations, as well as the importance of self-care during this challenging time.

You can read more about SupportWise here.


What is I don’t connect with my therapist? Can I switch clinicians?

Absolutely! We believe goodness of fit is paramount and we encourage you to find a therapist that you feel a connection with, which is the best predictor of a successful treatment relationship. 


Do you have appointments available out of normal business hours?

Yes we do! However, this depends on the clinician that you choose to see as this differs across our team!