Practice Assistant/ Medical Receptionist

 

BodyMatters Australasia is a progressive private practice that specialises in delivering services to people who exhibit disordered eating that ranges from clinically significant eating disorders to body shame or unhealthy eating behaviour. Our clients range from teenagers to adults, males and females local (Sydney-centric) to international (via e-therapy) ,individuals and families. We are a dedicated and passionate team of professionals providing much needed support to our local community. This includes activism and prevention/ early intervention at an individual and community level.

THE OPPORTUNITY
An opportunity has arisen for a Practice Assistant/ Medical Receptionist who has an interest in mental health (ideally eating disorders) to join our expanding team

 

KEY DUTIES

  • Field and respond to initial telephone and email enquiries in a sensitive and empathetic manner
  • Schedule appointments for clients 
  • Process payments and maintain appropriate accounting records on the practice management system
  • Enforce and follow up cancellation/ rescheduling fees
  • Undertake general office duties, such as photocopying and posting mail
  • Maintain relationships with various stakeholders, including GPs, psychiatrists and other allied health practitioners
  • Write and transcribe notes for our therapists and Doctors 
  • Write and transcribe letters for our therapists and Doctors 
  • Maintain records of all interactions to a professional standard
  • Maintain effective relationships with internal and external stakeholders and refer cases to specialised services as appropriate to optimise the effectiveness of the business
  • Accounts and bookkeeping
  • Website maintenance

SKILLS AND EXPERIENCE- ESSENTIAL

  • Customer service experience
  • Ability to work independently
  • Excellent interpersonal skills
  • Excellent written and verbal communication skills
  • General office administration knowledge, including proficiency in with Microsoft software
  • Experience with practice management systems
  • Experience with processing payments and recording these

SKILLS AND EXPERIENCE – DESIRABLE

  • Experience with Best Practice and/ or PowerDiary
  • Experience with Xero
  • Experience with WordPress and Square
  • Familiarity with a health based paradigm- and willingness to operate within this framework

For Further information please contact us directly at info@bodymatters.com.au or (02) 9908 3833

 

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